god55my Privacy Policy

This Privacy Policy is issued by god55my ("god55my", "we", "us", "our"), the operator of the online gaming platform accessible at god55my.club ("Platform"). god55my acts as the data controller in respect of personal data collected through the Platform.

This Policy applies to all personal data collected from individuals who visit the god55my website, register a Member account, or interact with any aspect of the god55my Platform — including live casino, sportsbook, slots, Lottery Magnum, the VIP programme, customer support, and payment processing. By using the god55my Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside the god55my Terms & Conditions, which form the primary contractual agreement governing your use of the Platform. In the event of conflict between this Policy and the Terms, the Terms shall prevail.

god55my collects personal data in the following categories, depending on your interaction with the Platform:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (collected for age verification — the Platform is 21+ only);
• Malaysian Identity Card (MyKad) number or passport number;
• Residential address, including postcode and state (e.g., Kuala Lumpur, Selangor, Penang, Johor);
• Email address and mobile phone number registered to the account;
• Username chosen at the time of registration.

2.2 Financial Data

• Payment method details used for deposits and withdrawals (e.g., bank account numbers, e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay, DuitNow);
• Transaction history — deposits, withdrawals, bonus credits, and reversals;
• Account balance and wagering activity records.

2.3 Technical and Usage Data

• IP address and geolocation derived therefrom;
• Device type, operating system, browser type and version;
• Session timestamps, login history, and pages visited within the Platform;
• Game activity records — titles played, wager amounts, session duration, outcomes.

2.4 Communications Data

• Content of live chat, WhatsApp, and email communications with god55my support;
• Records of complaints, dispute submissions, and their resolution;
• Marketing preferences and communication opt-in/opt-out records.

2.5 KYC Verification Documents

• Copies of identity documents submitted for Know Your Customer (KYC) verification — including MyKad, passport, or other government-issued ID;
• Proof of address documents where requested;
• Source of funds documentation where required by anti-money laundering obligations.

god55my processes personal data for the following purposes:

• Account Administration: Creating, managing, and maintaining your god55my Member account, including authentication, account recovery, and the application of responsible gaming controls;
• Age and Identity Verification: Fulfilling our mandatory obligation to verify that all Members are aged 21 or above and that account information is accurate;
• Payment Processing: Processing deposits, withdrawals, and associated reconciliation activities in MYR using the payment methods you have registered;
• Platform Operation: Providing access to and operating the live casino, sportsbook, slots, Lottery Magnum, and VIP programme features of the god55my Platform;
• Regulatory Compliance: Meeting our obligations under our gaming licence — including anti-money laundering checks, responsible gaming monitoring, and the maintenance of statutory records;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, collusion, bonus abuse, and other prohibited conduct;
• Customer Support: Responding to your enquiries, resolving complaints, and providing assistance through live chat, WhatsApp, and email;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw your consent at any time through your account settings or by contacting support;
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the god55my Platform experience.

god55my processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the god55my Terms & Conditions — including account management, payment processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable laws and the obligations imposed by god55my's international gaming authority licence — including KYC verification, anti-money laundering record-keeping, and responsible gaming controls;
• Legitimate Interests: Processing for fraud detection, security monitoring, and Platform improvement where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where your opt-in consent has been obtained. Consent may be withdrawn at any time without detriment to your account standing.

god55my does not sell, rent, or trade your personal data. Data may be shared in the following limited circumstances:

• Payment Service Providers: Financial institutions and e-wallet operators (e.g., Maybank, CIMB, Touch 'n Go eWallet, Boost) engaged to process deposits and withdrawals in MYR;
• Game Content Providers: Licensed casino software providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft) who may receive session data necessary for game delivery and certification purposes;
• Identity Verification Services: Third-party KYC and AML verification service providers engaged to conduct identity and document checks on behalf of god55my;
• IT Infrastructure Providers: Cloud hosting, data storage, and cybersecurity vendors operating under data processing agreements that bind them to equivalent data protection standards;
• Regulatory and Law Enforcement Authorities: Where god55my is required by law, court order, or regulatory direction to disclose personal data — including to the gaming licensing authority, financial intelligence units, or law enforcement agencies;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of god55my's assets, personal data may be transferred to the successor entity subject to equivalent privacy protections.

The god55my Platform uses cookies and similar tracking technologies to support Platform functionality, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, security tokens, and login state management. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Used to remember your preferences such as language settings, game lobby filters, and responsible gaming controls you have set;
• Analytics Cookies: Used to collect aggregated, anonymised data on how Members interact with the Platform — including pages visited, session durations, and device types — to support Platform improvement;
• Security Cookies: Used to detect and prevent fraudulent login attempts and unusual account activity.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the god55my Platform.

god55my retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods imposed by our licensing and legal obligations:

• Account and Identity Data: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering and gaming licence regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC Verification Documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Customer Support Records: Retained for three (3) years following the resolution of the relevant interaction or complaint;
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is either deleted or anonymised for aggregated analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

god55my implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the god55my Platform;
• Encryption of sensitive data fields at rest within god55my's database infrastructure;
• Role-based access controls restricting staff access to personal data to those with a documented operational need;
• Multi-factor authentication requirements for internal staff systems;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated monitoring and alerting for unusual access patterns or potential security incidents.

In the event of a data breach that poses a risk to your rights and freedoms, god55my will notify affected Members and relevant regulatory authorities in accordance with applicable legal requirements.

Subject to applicable data protection law and our obligations under our gaming licence, god55my Members have the following rights in respect of their personal data:

• Right of Access: You may request a copy of the personal data god55my holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Certain data points (e.g., registered name, date of birth) can only be corrected through our KYC verification process;
• Right to Erasure: You may request deletion of your personal data where there is no overriding legal basis for its continued retention. Note that gaming licence obligations may require us to retain certain data for a minimum statutory period even after account closure;
• Right to Restrict Processing: You may request restriction of processing in certain circumstances, such as while a rectification request is under review;
• Right to Object: You may object to processing based on legitimate interests, and you may withdraw marketing consent at any time;
• Right to Data Portability: Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to god55my.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to verified requests within thirty (30) calendar days.

god55my may transfer personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, god55my ensures that appropriate safeguards are in place to protect your personal data — including contractual obligations on recipient organisations that require them to process data to a standard equivalent to that applied by god55my. god55my will not transfer personal data to jurisdictions that do not provide adequate data protection without implementing compensating safeguards.

The god55my Platform is strictly intended for adults aged 21 and above. god55my does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and securely delete the collected data. If you have reason to believe that a person under 21 has registered a god55my account, please contact our support team immediately.

god55my reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. The date of the most recent revision is displayed at the top of this document. Where changes are material — meaning they affect the way personal data is used in a manner that may be relevant to your rights — god55my will notify Members via a notice displayed on the Platform and, where appropriate, by email to the registered account address. Continued use of the god55my Platform following notification of any amendment constitutes acknowledgement of the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by god55my, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the god55my Platform
• Response Time: Privacy-related requests will be acknowledged within 5 business days and responded to within 30 calendar days.

If you are not satisfied with our response to a data-related request or complaint, you have the right to escalate the matter to the relevant supervisory authority or to the dispute resolution mechanism of god55my's gaming licensing authority.